Terms of Use

Welcome to Ellie Rose Art! By accessing or using this website, you agree to the following terms and conditions. Please read them carefully before using our site.

1. Use of Website

  • This website and its content are provided for personal, non-commercial use.

  • You agree not to copy, distribute, reproduce, or exploit any content on this site without prior written permission from Ellie Rose Art.

2. Intellectual Property

  • All artwork, images, designs, text, and content on this site are the intellectual property of Ellie Rose Art and are protected by copyright law.

  • You may not use, reproduce, or display our artwork or content for commercial purposes without our permission.

3. Purchases and Payments

  • By placing an order, you agree to provide accurate billing and shipping information.

  • All sales are subject to availability. Prices may change without notice.

  • We reserve the right to refuse or cancel any order if necessary.

4. Shipping and Returns

  • Shipping times and policies are outlined on our Shipping & Returns page

  • We are not responsible for delays caused by shipping carriers.

5. Limitation of Liability

  • We strive to provide accurate information on our site, but we do not guarantee that all content is error-free or up to date.

  • Ellie Rose Art is not liable for any damages arising from the use of this website or products purchased from it.

6. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

7. Changes to Terms

  • We may update these Terms of Use at any time. Changes will be effective immediately when posted on this page.

8. Governing Law

  • These Terms of Use shall be governed by and construed in accordance with the laws of New York State, United States.

If you have any questions about these Terms of Use, please contact us at ellieroseco@gmail.com.

Shipping & Returns 

Thank you for supporting Ellie Rose Art! We want you to be completely happy with your purchase. Below are our shipping and return policies to help make your shopping experience smooth and transparent.

Shipping Information

  • Processing Time:
    All orders are processed within 3–5 business days. Originals and custom pieces may take longer depending on the artwork.

  • Shipping Rates & Delivery Times:
    Shipping costs are calculated at checkout based on your location and package size. Delivery times vary by destination but typically range from:

    • Domestic (US): 3–7 business days

    • International: 7–21 business days

  • Carriers:
    We use USPS, UPS, or FedEx depending on the best available service for your region.

  • Tracking:
    Once your order ships, you’ll receive a confirmation email with a tracking number.

  • International Orders:
    Customers are responsible for any customs fees, import duties, or taxes that may apply. These are not included in your purchase total.

Returns & Exchanges

We want you to love your artwork! However, because each piece is either made-to-order or original, returns are limited. Please read below:

  • Returns:
    We accept returns on undamaged, unused items within 14 days of delivery. To request a return, please email us at ellieroseartco@gmail.com with your order number and reason for return.

  • Conditions:
    Returned items must be in their original condition and packaging. Buyers are responsible for return shipping costs.

  • Non-Returnable Items:

    • Custom or commissioned artwork

    • Digital downloads

    • Gift cards

    • Sale or clearance items

  • Damaged or Lost Items:
    If your order arrives damaged, please contact us within 3 days of delivery with photos of the packaging and item. We’ll do our best to replace or refund your order.

Questions?

If you have any questions about your order, shipping, or returns, please reach out to us at:
ellieroseartco@gmail.com
We’re happy to help!